Here are some questions we get asked a lot. If you have a question that is not answered below - feel free to contact us via the Contact Page
- Where can I find the Extreme Burn Bonus Features?
To access the Bonus Features associated with the Extreme Burn DVD Series, please click here
- How fast will I receive my order (domestic)?
Depending where you live within the U.S., your order should arrive within three to five business days after your purchase.
- What countries do you ship to?
We ship worldwide.
- How fast will I receive my international order?
Depending what country you are located in, please allow 10 - 14 business days for your order to arrive.
- What shipping method do you use?
We ship all items via USPS First Class Mail. For any order totaling $30 or more (before shipping) — you will automatically be upgraded to USPS Priority Mail.
- Do you offer refunds?
We do not offer any refunds. If your DVD freezes, skips, or arrived damaged — we will happily send you a replacement. Just contact us via the Contact Page.
Please note: a replacement DVD will only be issued if you ordered through our website — mikedfitness.com — if you placed your order through Amazon or another retailer, please contact them for a replacement DVD.
- Where do I enter my discount code?
At the checkout page, you will be given the opportunity to enter a discount code. If the code does not work, the sale may already be over or all the special offers have been claimed.
- How do I download my videos? What is VHX?
We’ve partnered with VHX to offer you the best digital download + streaming experience possible. For all inquiries related to your digital download, please Click Here.
- How much do you charge for personal training?
Please use the contact page for all personal training inquiries.
- Did you get my e-mail or Facebook message?
I promise you, we read every single message that comes our way and we would love to respond to each one. Unfortunately, there are only so many hours in a day and due to the high volume of emails we receive; it’s impossible to respond to every single one. Thank you for reaching out, for your support and for understanding.